Highlights of Crea Digital Day 2019

Some of the critical retail trends in 2019

Impressive, how we have arrived in times where “online stores” go off-line and re-invent the “brick and mortar” retail experience completely. In a nutshell here are the trends they talked about, followed by some of the brand examples mentioned:

i) Multi-channeling is not the future – it’s the present.

While in the past you were mainly concerned about the rental cost of your store nowadays you need to look at “cost of acquisition” (CAC) leading to one key quote of the interview: "CAC is the new rent". Check out this blog in case you are interested in a more profound explanation.

ii) Convenience

...and there are multiple ways (NOT one -online or offline- way) of playing it – be it that you order in-store and get delivery whenever you like – to your door. Alternatively, you look at it in-store and order at your time of preference online – in the color and the shape/quality you like. Anything’s possible as long as it is convenient.

iii) Make a difference in the world.

Not sure how? Well – take a quick look at the state of the planet – and you’ll get the idea (the chances are high that it’s got something to do with ecology and biology).

Brands mentioned in the above context and worth checking out if you haven’t done it yet:

Everlane ("We believe we can all make a difference. Our way: Exceptional quality. Ethical factories. Radical transparency." The slogan speaks for itself.)

Away (Direct to consumer suitcases with a battery inside. The company has a partnership with an association to stop the war in the world making this at least an "empowering" purchase.)

Casper (The mattresses are delivered directly to your home, without a physical store. One hundred nights of testing, if you are not satisfied they get the mattress back and give you a full refund. The mattress will go to a charity. The Salvation Army is their first partner in the United States.)

IKEA (aims to achieve a circular economy by 2030)

iv) Emerging business models in sustainable retail – based on the following phenomenon largely discussed:

We live in a world where waste, whether food or industrial, is less and less tolerated. Moreover, we have faster access to information in the event of a scandal, which wakes us up and affects us emotionally more when a brand we use is in a state of torpor and thus no longer fulfills the "ethical" contract we had. These changes in perception, where we leave, the mass overconsumption initiated by generation X, create the following paradox: the world has given birth to a giant named Amazon of an overpower from which new actors with 1000 values emanate. Here a shortlist:

1- second hand: https://www.selency.co.uk/

2- re-commerce: https://wornwear.patagonia.com/

3- rent vs. own: 
https://www.thenational.ae/lifestyle/fashion/renting-instead-of-buying-inside-the-second-hand-fashion-market-1.775097
https://www.owler.com/company/ycloset

4- subscription-based models: https://www.honest.com/bath-and-body-products/family-essentials-bundle

5- consumer supported agriculture

One contribution that was not mentioned – which is surprising given the event took

Eco Moliterno is talking about “Big Experiences.”

So Eco manifests that advertising is not anymore about “big ideas”, but it is about creating “big experiences”. Entertaining is not enough anymore we have to interact with them.

He points out, compared time spent vs. ad spent (North American numbers) there is a significant gap on mobile that corresponds to about $US 7 bn – It’s not about doing advertising there – it’s about creating experiences for people that are using their mobile instead of their desktop.

 

Eco goes on to explain that the past 50 years followed a specific evolution before the “EXPERIENCE” era was born. The next era is the era of “RELEVANCE” / “HYPER RELEVANCE”. The best way to be prepared for this is to create “tailored experiences”. Also, try to be “THE BEST” for our consumers.

The perfect example of his thesis is the “Santander Case”. See for yourself!

 

How to grow your business in a connected world with the four c’s!

Another highlight was the contribution by Asher Rapkin (Facebook) who opened his speech “People First: Building ideas that thrive in a connected world” with a bold statement: “There’s never been a better time to have a good idea”.

He goes on to explain that this is because the shortest path to market is the fastest path to growth, and companies that have embraced that change which is made possible by digitization have enormous growth rates.

One of the key messages Asher gives is the following:

So as you transition from a desktop application to a mobile app, going from words to pictures, to videos and finally to stories – the critical question remains: What separates the good ideas that work from the ones that are forgotten? The four key points he elaborates on are the following:

i) curation → Build for discovery, show up where they are, pitch-play-plunge

ii) community → Discover the things that matter and let the world know why you matter to them, example “Johnson&Johnson”– “Inspire”, “Nike” – “Celebrate”, “Purple Boys”

iii) conversation → Messaging is about expression and immediacy, visuals/emojis.

iv) commerce → make it as frictionless as possible, help products find people

If you can embrace those four c’s and start building – then you will be able to prove that “there’s never been a better time to have a good idea”!

It almost “hurts” to skip one of the highlights – “Jeremy Rifkin” – and go right over to Simon Sinek, but I’ll promise to write more about him in another blog article.

Simon Sinek Interview in three parts with ARNAUD GROBET

I’ll be bold now and confess that the first two interviews touched me deeply on a personal level because merely seeing Arnaud and Simon “connect” again in the context of this tenth anniversary was simply amazing, real and heartwarming. Since many of us have watched Simon’s Ted Talk about the Golden Circle and his infamous interview about the Millennial generation I will get right to the biggest “news value”:

He talks in the third video about the release of his new book “The Infinite Games”. His manifestation in the book is the following: Companies have the choice either to consider their existence as a finite game, i.e. with a winner and losers, real objectives in the short term, sailing like a liner on the seas, slow and moving by the lift of its coarse weight. Or to consider the life of the company as an infinite game, continuing to play relentlessly, expressing a strong cause, creating and supporting a team of trust, with existential flexibility and considering competitors as a source to surpass themselves. All this while swimming in a sea where rules can change quickly and ready at any time to adapt continuously. Take a look.

I can’t wait for the release of this book which will hopefully happen by June/July 2019! Keep your eyes open.

A new way of teaching in the 21st century

Finally the last speaker – “Teaching in the age of Youtube” by Filipi Cabalzar, Mathrix

His presentation is precisely like his videos on Youtube, straightforward, direct, with surprises and above all a lot of humor! So what better way to sum it up than to take a look at this short clip where he talks about the idea of believing in yourself and overcoming false inner believes to turn yourself into a state of constant motivation! He truly nails it and I hope he will have more and more impact on this new generation Z growing up right now.

I loved CREA Digital Day this year and can only recommend this event to anyone interested in digital trends speaking French and English and happy to travel to Geneva!